Payment Policy

At AF Elite Shoes, we aim to provide a simple, secure and convenient payment process for all customers. This Payment Policy explains how payments are made when purchasing products through our website.

Payment at Checkout

Payment must be completed during checkout before an order can be processed. The available payment methods will be clearly displayed on our website at the time of purchase, together with any applicable delivery charges. UK online sellers are required to clearly explain how customers can pay and the total price and delivery costs before an order is placed.

Payment Confirmation

After successfully completing your payment, you will receive an order confirmation using the contact details provided during checkout. Receiving an order confirmation confirms that we have received your order and payment information.

Payment Security

Payment information is handled through the payment services available on our website. We do not request or ask customers to send full card details, passwords or other sensitive payment information by email or telephone.

Customers should only enter payment information through the secure checkout provided on our website.

Failed or Declined Payments

If a payment is declined or cannot be successfully authorised, your order may not be processed. You may need to check your payment details or use another available payment method.

If you believe you have been charged but have not received an order confirmation, please contact us at info@afeliteshoes.shop so we can check the status of your order.

Pricing and Additional Charges

The total price of your order and any applicable delivery charges will be shown before you complete your purchase. We aim to ensure that pricing and any mandatory charges are presented clearly and transparently.

Refunds

Where a refund is approved under our Return & Refund Policy, the refund will normally be made using the same payment method used for the original purchase, unless otherwise agreed or required by law.

Payment Disputes

If you believe there has been an error with a payment or you have a question about a transaction, please contact AF Elite Shoes first at info@afeliteshoes.shop so that we can review the matter and assist you.

Contact Information

For payment related questions, please contact AF Elite Shoes at info@afeliteshoes.shop or +44 7916 086816. Our business address is Dorchester House, London, N1 5FH, United Kingdom.