Refund policy

Last Updated: 11 October 2026

At A.F Elite Shoes, customer satisfaction is important to us. We want you to feel confident when shopping with us. This policy explains the conditions for returning products, requesting a refund and receiving your refund after an approved return.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items should be unused, in their original condition and packaging, with all original tags and accessories included where applicable. Items must be returned in a condition suitable for inspection.

Please contact our customer support team before sending any product back so we can provide the appropriate return instructions.

2. Return Eligibility

To help ensure a smooth return process, please check the following conditions:

  • The return request must be submitted within 30 days of delivery.

  • Products must be unused and in their original condition.

  • Original packaging, tags and included accessories should be retained where applicable.

  • Proof of purchase or your order number must be provided.

  • Returned products may be inspected before a refund is approved.

Products that show signs of use, damage caused after delivery, or missing components may not qualify for a return unless applicable consumer law provides otherwise.

3. How to Request a Return

To initiate a return, follow these steps:

  1. Contact us at info@afeliteshoes.shop with your order number and reason for the return.

  2. Our customer support team will review your request and provide further instructions.

  3. Package the approved item securely and follow the return instructions provided.

  4. Once the returned item is received, it will be inspected to determine whether it meets the return conditions.

  5. We will notify you of the outcome and, if approved, arrange the applicable refund.

Please do not send items to our business address without first receiving return instructions, as our business address may not be the designated returns facility.

4. Refund Processing Time

Once your returned item has been received, inspected and approved, we will process your refund within 4 business days.

After we issue the refund, the time it takes for the funds to appear in your account depends on your bank, card issuer or payment provider.

Refunds will generally be issued to the original payment method used for the purchase. Your payment provider may require additional time to complete the transaction.

5. Return Shipping Costs

Customers should contact us before returning an item to confirm the applicable return shipping arrangements.

Where a return is requested because an item is faulty, damaged or incorrectly supplied, please contact us so we can assess the issue and explain the appropriate resolution.

For other returns, any applicable return shipping costs will be communicated before the return is arranged, subject to applicable consumer law.

6. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or different from the item you ordered, please contact us as soon as possible at info@afeliteshoes.shop.

Include your order number, a description of the issue and clear photographs where appropriate. We will review the information and work with you to determine a suitable resolution in accordance with applicable consumer protection laws.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible. We will try to accommodate your request if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the applicable return procedure.

Nothing in this policy limits any cancellation or other rights you may have under applicable consumer law.

8. Exchanges

If you would like a different size or product, please contact our customer support team to discuss the available options. Exchanges depend on stock availability and the applicable return arrangements.

9. UK Consumer Rights

This policy does not affect your statutory rights under UK consumer protection law. Where applicable, customers purchasing online may have a legal right to cancel an order within 14 days of receiving the goods, subject to statutory exceptions and requirements.

Faulty or misdescribed goods may also qualify for additional remedies under applicable law. Where statutory rights provide greater protection than this policy, those rights will apply.

10. Contact Information

For return requests, refund enquiries or assistance with an order, please contact us:

Store Name: A.F Elite Shoes

Address: 30 Camberwell Church St, London SE5 8QZ, United Kingdom

Email: info@afeliteshoes.shop

Phone: +44 7916 086816

Customer Support Hours:

  • Monday–Friday: 10:30 AM – 6:30 PM

  • Saturday–Sunday: Closed

All times are based on UK local time.

At A.F Elite Shoes, we aim to handle return and refund requests fairly, transparently and in accordance with applicable consumer protection laws.