Terms of service

Last Updated: 11 October 2026

Welcome to A.F Elite Shoes. These Terms of Service govern your access to and use of our website, including browsing, purchasing products and interacting with our services.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our website. If you do not agree with these terms, please do not use our services.

1. About Our Store

A.F Elite Shoes operates an online retail store through which customers can browse and purchase products displayed on our website.

Business Contact Details

  • Store Name: A.F Elite Shoes

  • Address: 30 Camberwell Church St, London SE5 8QZ, United Kingdom

  • Email: info@afeliteshoes.shop

  • Phone: +44 7916 086816

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law or that you have the necessary permission from a parent or legal guardian where required.

You agree not to use our website for unlawful purposes, attempt to interfere with its operation, introduce malicious software, misuse our services or provide false information when placing an order.

We reserve the right to take appropriate action where website use violates these terms or applicable law.

3. Product Information and Availability

We aim to present accurate product descriptions, images, prices and other relevant information on our website.

Product colours and appearance may vary slightly depending on your screen and device settings. We do not guarantee that every product image will display precisely as it appears in person.

Product availability may change without notice. If a product becomes unavailable after an order has been placed, we will contact the customer regarding the available options, which may include a refund where appropriate.

4. Pricing and Payments

All product prices and applicable charges will be displayed on our website or at checkout before an order is completed.

The final amount payable will be shown before you confirm your purchase. Any applicable shipping charges or other disclosed fees will be included in the order total.

Payments are processed through the payment methods made available at checkout. By submitting an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order that has already been placed, we will contact the customer to discuss an appropriate resolution before taking any further action.

5. Orders and Order Acceptance

After placing an order, you may receive an email confirming that your order has been received. An order acknowledgement does not necessarily mean that the order has been finally accepted.

We reserve the right to review or decline orders where reasonably necessary, including suspected fraud, payment issues, product unavailability or material listing errors.

If payment has already been taken for an order that we cannot fulfil, we will arrange an appropriate refund.

Please check your order details carefully before submitting your purchase.

6. Shipping and Delivery

Our Shipping Policy explains our order handling times, transit estimates, shipping charges and delivery procedures.

Our standard estimates are:

  • Order handling time: 1–2 business days.

  • Transit time: 3–4 business days after dispatch.

  • Estimated total delivery time: 4–6 business days.

Our order cut-off time is 4:00 PM UK local time. Orders placed after the cut-off time, on weekends or on public holidays will be processed according to our published shipping schedule.

Delivery dates are estimates rather than guaranteed delivery appointments. If a delay or delivery problem occurs, please contact our customer support team.

Nothing in these terms excludes any delivery obligations imposed by applicable law.

7. Returns and Refunds

Returns and refunds are handled in accordance with our published Return and Refund Policy and applicable consumer protection law.

Our standard return period is 30 days from the date of delivery, subject to the conditions explained in that policy and any applicable statutory rights.

Approved refunds will be processed within 4 business days after the returned item has been received, inspected and approved. Your payment provider may require additional time for the funds to appear in your account.

Nothing in our policies limits statutory cancellation rights or remedies available for faulty, misdescribed or otherwise non-conforming goods.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible. We will consider your request based on the order's status and applicable law.

If an order has already been dispatched, you may need to follow the applicable return procedure. This does not affect any statutory cancellation rights you may have.

9. Intellectual Property

Unless otherwise indicated, the content on our website, including text, graphics, logos, design elements and other materials, is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping purposes. You must not copy, reproduce, distribute, modify or commercially exploit website content without appropriate permission, except where permitted by law.

10. Third-Party Services and Links

Our website may use or link to third-party platforms and services, including payment processors, delivery providers and other service providers.

Third-party services may be governed by their own terms and policies. We are not responsible for the independent operation of third-party websites, although this does not affect any rights or responsibilities we have under applicable law.

11. Limitation of Liability

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Subject to that requirement, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control, to the extent permitted by applicable law.

These terms do not affect consumers' statutory rights, including rights relating to product quality, conformity, refunds or other remedies under UK consumer law.

12. Privacy

Our Privacy Policy explains how we collect, use, store and share personal information when you visit our website or place an order.

By using our website, you acknowledge that personal information will be handled in accordance with that policy and applicable data protection law.

13. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes to our website, business practices or legal requirements.

The latest version will be published on this page with its updated revision date. Changes will apply as permitted by applicable law and will not remove rights that consumers already have under the law.

14. Governing Law

These terms are subject to the laws applicable in the United Kingdom, with the specific applicable law and jurisdiction determined by the relevant legal rules.

Nothing in this section deprives consumers of mandatory protections or rights available under the laws that apply to their purchase.

15. Contact Information

If you have questions about these Terms of Service, your order or our website, please contact us:

Store Name: A.F Elite Shoes

Address: 30 Camberwell Church St, London SE5 8QZ, United Kingdom

Email: info@afeliteshoes.shop

Phone: +44 7916 086816

Customer Support Hours:

  • Monday–Friday: 10:30 AM – 6:30 PM

  • Saturday–Sunday: Closed

All times are based on UK local time.

Thank you for choosing A.F Elite Shoes. We appreciate your business and aim to provide a clear, reliable and customer-focused shopping experience.